Customer Care

You can choose to pay with Credit Card or Debit Card on the first page of your Shopping Bag.

We accept: Visa, MasterCard, American Express and JCB. Before paying with Visa ELECTRON you must obtain authorization by the issuer for online purchase.

If you choose to pay with a pre-paid Card, remember to keep it and not throw it away after making your purchase, as you may need it in the case of refund.

We guarantee the highest security level for every purchase. Payment and delivery data are collected through the most technologically advanced codification systems (SSL) and our store uses a GeoTrust secure server and certificate to ensure maximum protection.

BILLING INFORMATION AND SALES TAX
You may choose to insert a Billing Address that differs from your Shipping Address on the second page of the Shopping Bag.

Uncheck from the box "The billing details are the same as the shipping details" to insert Name, Surname and Billing Address.

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a state where retail stores, company establishments or one of our partners are located. Currently, New York state is the only state that sales tax is applied. For this reason, an estimation of the tax charge might be added to your order total during the checkout process. The exact amount will be calculated automatically after the order is shipped, according to the Zip Code of the shipping address. The final amount will in any case be equal or less than the estimated Sales Tax, and will be indicated in the invoice you receive with the Shipping Confirmation email.

CHARGES
For orders paid by Credit Card or Debit Card, you will be charged on the date the package is dispatched. You will only pay for the products that have been shipped.

The payment will show on your account statement under JHRV LLC (dba HAUS ALKIRE).