Customer Care

What is a Special Order or Pre-Order?
When you special order/pre-order with HAUS ALKIRE, you are pledging to purchase merchandise that is yet-to-arrive in stores. In this way, you are securing yourself a desirable item in advance. The purchase of merchandise by special order/pre-order is final sale. For more information, please see our Payment Policy below.

When will my card be charged?
You will be charged at checkout.

How soon will I get my item?
Special order/pre-order items are shipped soon after they arrive at HAUS ALKIRE. An item’s estimated delivery date is determined solely by the designer and their production schedule. (This date is indicated in each item’s product page.) Due to varying delivery dates, each item must be purchased separately, so as to allow for immediate shipment upon the individual item's arrival. Please note that special order/pre-order are shipped on a first-come, first-served basis; HAUS ALKIRE will ship items to customers in the order in which they were initially placed.

Payment Policy
Items purchased by special order/pre-order are Final Sale. HAUS ALKIRE requires that you provide all necessary credit card information and authorization at the time merchandise is special order/pre-ordered. A small pending amount may appear on your statement immediately after order as a measure to authorize your card. However, the amount will not be processed until credit card batch is run; any pending amount will disappear shortly after order placement.

Upon in-store arrival of the item, your order will be processed in a number of business days. Once the item is processed to ship, you will be charged for any additional fees (including shipping fees and any applicable taxes). Special order/pre-order merchandise does not have guaranteed pricing. Because costs change, we reserve the right to necessarily adjust our prices at any time as needed. If a price increase is required, we will notify you immediately. If you decide to cancel based upon an adjusted price, you are still subject to our Cancellation Policy.

International Pre-Orders
With international special order/pre-order, your package is subject to assessment of duties and taxes imposed by your country's government. This amount will be billed to you by our international courier, FedEx. HAUS ALKIRE is not responsible for payment of these duties and/or taxes.

Cancellation Policy
Should you choose to cancel your special order/pre-order at any point in the process, there will be a non-negotiable 50% re-stocking fee. Because HAUS ALKIRE commits to purchasing materials and producing merchandise all special order/pre-order items can not be cancelled.

Cancellation of Special Order/Pre-Order by HAUS ALKIRE
HAUS ALKIRE is committed to exhausting all efforts to fulfill your order. However, delays, price differences, and cancellations may and do occur for reasons beyond our control. Therefore, we reserve the right to cancel any orders for any reason at any time. If such an instance occurs, we will immediately notify you by telephone or e-mail; however, we are not obligated to obtain permission or acknowledgement prior to cancellation.